Membership FAQs

  • For any questions about your imagery, assets or pitches, pop those in the Community group and our PR experts will help you. We can also help you during our weekly PR Support Calls. We are not able to provide feedback on pitches, assets, or imagery via email.

  • As per our T&C’s you must not store information including email addresses, names, features or any other information in external files, databases, or programs, the exception being to an email client software to email that specific contact.

  • You don't need to refer to us within your email pitches, as it's not relevant information for the press. When pitching to the press, it should come directly from you as a brand.

General

  • Between 1/04/20 and 1/3/23 VAT invoices were sent via notifications@quaderno.io. Please check your email, junk and spam for past VAT invoices.

    From 1/3/23 to present day you will find invoices in the profile section of your account under billing.

    All sales (to both the UK and the rest of world) are marked up by 20% in line with UK VAT. Purchases made within the UK will be eligible for a 20% VAT breakdown invoice. Sales made outside the UK will show the 20% mark up with a 0% VAT rate. In this instance, this additional charge is retained by PR Dispatch to cover the associated administration of rest of world transactions. We do not offer reverse VAT or VAT refunds. Location is based on your IP address of where you are when you first sign up to become a member.

    Our VAT number is 340687591.

  • PR & PR Starter members
    We operate like any other B2B business service (Xero, MailChimp) charging on a recurring basis.

    You will be charged automatically based on the type of subscription you have: monthly, quarterly or annual. We are unable to remind you when this payment will be taken so it’s advisable to pop a note in your calendar so it doesn’t come as a surprise.

    Once billed, you'll continue to have access to the information.

    Christmas access
    Christmas Gift Guiders will only be charged once.

  • We don’t send invoices before a payment is made. A subscription is automatically set up when you join us.

  • You can cancel at any point during your membership and you won’t be charged again. To cancel:
    1. Log in
    2. Head to ’Profile’ in the top right-hand side corner
    3. Into plan or billing
    4. Click cancel subscription
    5. Tell us why you are cancelling and select ‘cancel subscription’


    Christmas Gift Guiders do not need cancel as you will only be charged once.

  • You will have access until what would have been your next payment date. So if you sign up for a quarterly membership on the 6th March you will have access until 5th June even if you cancel on 15th May.

    Once your membership expires, you will no longer be able to access the information or database.

  • The old pricing structure is no longer available to purchase for new or returning members, so yes, if you cancelled you would lose access to your discounted rate and have to repurchase at the higher pricing.

Payment & cancellation

  • 6th July 2023. PR members will get a discount of £175 off the non member price and have priority to purchase first at 9am.

    Find out more here

  • We decided to keep our PR memberships affordable by giving PR members the option purchase the Christmas Gift Guide PR membership (with a discount of course). The Christmas Gift Guide is acts more like reactive press and journo requests than regular outreach and is usually not the compiled but the regular editors you contact. If your product is a good fit with Christmas Gift Guides, then the Christmas access is a great investment to increase your product placement at a key time of year.

  • You'll have access to the Christmas Gift Guide insights, database and support for 2023 until the 24th of December 2023. There will be no access granted after this date under any circumstances.

  • No. PR Starter members will either need to upgrade to a PR membership (& access a Christmas Gift Guide PR access discount of £175) or cancel and purchase the Christmas Gift Guide PR access at the full non-member price (£770 +VAT)

  • We recommend logging in twice twice per week for updates to your contacts. Christmas gift guide contacts will sometimes change throughout the season so whilst contacting, if you receive different information to the information we have provided, please let us know and we will update this. 

  • To ensure you continue to qualify for the discounted Christmas Gift Guide PR access, you must also have an active PR membership for the duration of your Christmas Gift Guide PR access.

    If you choose to cancel your PR membership you will be charged the £175 difference to access the Christmas Gift Guide PR access as a non-member.

Christmas Gift Guide PR access